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Refund, Cancellation & Replacement Policy – Bharani Fresh

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🛠Refund, Cancellation & Replacement Policy – Bharani Fresh


At Bharani Fresh, your satisfaction is our priority. We’re committed to delivering the freshest produce with utmost care. However, we understand that there may be rare situations where you need a cancellation, refund, or replacement. Please read the policy below:

🔄 Order Cancellation

  • Orders can be cancelled within 2 hours of placing them by contacting our customer support.
  • Cancellation is not possible once the order is packed, dispatched, or out for delivery.
  • For prepaid orders, the refund (if eligible) will be processed as per our refund policy below.

🔁 Replacement Policy

We offer free replacement in the following cases:

  • You receive damaged, spoiled, or incorrect items.
  • The product is not as described or differs from what was promised.
  • Product is missing from the delivery.

Conditions:

  • You must inform us within 12 hours of receiving the product.
  • Photos or videos as proof are required to process a replacement.
  • Replacement will be shipped within 2–3 working days based on availability.

💸 Refund Policy

Refunds are applicable under the following conditions:

  • You received a damaged or spoiled product, and replacement is not possible.
  • Your order was cancelled in time and payment was already made.
  • The product was not delivered due to reasons from our end.

Refund Process:

  • Refunds will be processed to the original payment method.
  • Refund time: 5–7 business days after approval.

📞 How to Request a Refund, Cancellation, or Replacement

Please contact our team with the following details:

  • Order ID
  • Issue description
  • Photos/Videos (if applicable)

Contact Us:

⚠️ Important Notes

  • Since we deal in perishable goods, claims made after 12 hours of delivery may not be accepted.
  • We reserve the right to approve or reject any request based on our internal investigation.